Receptionist

The St James Hotel and Club is a beautiful town house hotel with 60 bedrooms and a wonderful reception and dining areas. This 5* property is located in one of London's most prestigious areas on a quiet cul-de-sac in the heart of fashionable St James’s. Our guests are business people, seasoned travellers and celebrities, all of whom appreciate our friendly professional service, we aim to anticipate rather than react to our guest’s needs and – as we say – ‘ our passion is to impress.

 

We are looking for a passionate and confident Receptionist who can deliver outstanding customer service to our guests. You should have a proactive attitude, excellent communication skills and an approachable and friendly personality.

Key responsibilities of the Receptionist will include:
  • Impeccable grooming.
  • Excellent written and spoken English
  • Checking guests in and out according to the UK law and hotel standards
  • Compiling guests accounts and fulfilling administrative duties
  • Handling reservation enquiries
  • Outstanding attention to detail
  • Acknowledging regular guests and VIP’s and their requirements
  • Cashiering Duties – Foreign currency and reconciling banking at the end of each shift
  • Ensuring that the reception area is clean and tidy at all times
  • Knowledge of Fidelio essential

The ideal candidate for the Receptionist position should:
  • Have previous experience as a Receptionist within a four or five star hotel
  • Have excellent telephone manner
  • Be an excellent team player
  • Be eligible to work within the UK on a full time basis