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FAQ of the Althoff St. James's Hotel & Club

Here you will find all questions and answers about our 5-star boutique hotel in Mayfair, London. If you have any further questions, please do not hesitate to contact us directly.

Where is the hotel located? Are there any nearby attractions or points of interest within walking distance?

Our 5-star boutique hotel in London is nestled in a tranquil cul-de-sac in the heart of Mayfair, offering a peaceful oasis amidst the bustling city. You'll find yourself just moments away from iconic landmarks such as Buckingham Palace and St. James's Palace, both steeped in royal history. For the avid shopper, the exclusive boutiques of Jermyn Street, the luxury stores of the Burlington Arcade, and the world-renowned boutiques on Bond Street are all within easy reach.

Art enthusiasts will appreciate our close proximity to The Royal Academy of Arts, where you can immerse yourself in the latest exhibitions. Additionally, our location allows for a leisurely stroll to the vibrant theatres and nightlife of London's famous West End, making it ideal for those seeking evening entertainment.

What is the smoking policy?

We maintain a strict no-smoking policy throughout the hotel premises, ensuring a clean and comfortable environment for all our guests. Smoking is not permitted in any guest rooms or public areas.

What are the check-in, check-out, and cancellation policies?

Our check-in time is at 3:00 PM, allowing us to prepare your room to perfection. For check-out, we kindly request that you vacate your room by 12:00 PM. Late check-out is subject to availability, and we recommend discussing your preferences with our front desk team during your stay.

For the convenience of our international travellers, we require a valid passport upon check-in. If the reservation is made under someone else's name, we kindly request a copy of the passport from the registered guest in advance. You'll receive a registration card via email 72 hours before your scheduled arrival, which we kindly ask you to complete. Should you have any specific inquiries or require further assistance, please do not hesitate to contact us at

Does the hotel allow pets?

Regrettably, we do not permit pets within the hotel premises. We prioritize creating a serene environment for all our guests.

What parking options are available?

For the utmost convenience, we offer valet parking services at a rate of £80 per night. However, if you prefer to find parking independently, our knowledgeable Concierge team will be delighted to provide you with directions and guidance. Please don't hesitate to contact our concierge team at for assistance.

What are the dining options?

Our establishment is home to the acclaimed Seven Park Place restaurant, led by the award-winning Chef William Drabble. Here, you can savour exquisite French cuisine crafted from the finest seasonal British ingredients. Our dining options include both à la carte and tasting menus, promising a culinary journey like no other.

Furthermore, we've recently introduced the Seven Park Place Bar & Lounge, boasting a mesmerizing cocktail menu, in addition to an impressive selection of wines. For those seeking a more informal dining experience, our bar offers a diverse and tempting food menu.

For guests who prefer the intimacy and comfort of their rooms, we provide a different in-room dining menu, ensuring you can enjoy our culinary offerings in the privacy of your accommodation.

What are the wellness options on-site?

While we do not have an on-site spa, we provide access to a well-equipped gym just a short 8-minute walk away. It's the perfect opportunity to maintain your fitness routine during your stay with us.

Do you offer shuttle services to and from the hotel?

While we do not offer shuttle services, we provide an excellent alternative with our private transfer services for airport transfers. For more detailed information about these services, please contact our concierge team at, and they will be delighted to assist you.

What are the nearest public transportation options?

Conveniently, we are situated just a 4-minute walk away from both bus stops and the Green Park underground station. This excellent access to public transportation makes exploring the city a breeze, ensuring you can effortlessly reach your desired destinations throughout London.